HMRC U-turn on helpline closures
Earlier this week, HMRC announced that it would be scaling back its tax helplines, a move that was widely criticised. It has now seemingly reversed the decision. What’s going on?
Earlier this week HMRC announced cuts to several phone services, including closing of the self-assessment helpline for six months. The intention was to allocate staff resources elsewhere and make taxpayers move to online services such as the HMRC app. The changes were supposed to be permanent, with helplines open only for priority queries at critical times. However, the announcement was met with substantial criticism from the CIOT president who described the move as “misguided”.
In response to the backlash, HMRC issued another press release stating that its plans would be halted while it engages with its stakeholders about how to ensure all taxpayers’ needs - including small businesses' - are met as HMRC shifts more people to online self-service in the longer term. Phonelines will therefore remain open for now.
Related Topics
-
HMRC urges agents to review excepted estates
HMRC is reminding tax agents to review inheritance tax (IHT) returns submitted for excepted estates following changes introduced from 1 January 2025. The warning follows concerns that some estates may have been incorrectly treated under the new rules. What should you check?
-
Government launches consultation package on HMRC powers and tax administration
The government has launched a wide-ranging package of consultations on tax administration, including proposals to strengthen HMRC's debt recovery powers, modernise tax agent regulation and expand the use of digital services. Several of the measures could have significant implications for taxpayers and advisers. What has been proposed?
-
What are HMRC’s new procedures for export evidence?
HMRC has updated its guidance about the proof of export you must retain if you ship goods abroad and zero-rate the sales. How will the new guidance affect your business?
This website uses both its own and third-party cookies to analyze our services and navigation on our website in order to improve its contents (analytical purposes: measure visits and sources of web traffic). The legal basis is the consent of the user, except in the case of basic cookies, which are essential to navigate this website.